Eddie Bauer Portfolio

Goals

  • Create a user experience for corporate and store employees to enter information into a portal that gives them credit for taking wellness steps.
  • Design for mobile first.
  • Facilitate ease of use for human resources staff to create updates and send announcements with minimal technical fuss.

 

Process

  • Used existing research to understand employee needs.
  • Iteratively worked with client to ensure that needs for documentation uploads or scans could be met through phone use.
  • Ensured clarity of status of all documentation uploads for employee and dependents.

Challenges

  • Content management system did not always work as expected.
  • Ensuring that requirements for U.S. and Canada sites were in sync.
  • Security and privacy in overall public-facing messaging and UX based on previous hacking attempts.
  • Change in requirements mid-way through project.

Solution

  • Site worked as needed to ensure that employees comply with HR needs and receive rewards for submitting activity.
  • Mobile-first design alleviated potential desktop challenges.

I built the UX architecture as a consultant for the Garrigan Lyman Group.